TERMS AND CONDITIONS
Deposit and Final Payment: To confirm a river cruise or river cruise and land reservation, we require a deposit of $400 per person for Europe and Asia. Final payment is due no later than 90 days before the travel start date.
Cancellation Charges: In the unfortunate event a participant must cancel travel, notice must be made to Pinnacle Travel Parters, LLC during standard business hours or via email to [email protected], which must include writing stating clearly and correctly each guest’s name, ship name, start and end date of the cruise and a brief statement of the reason for cancellation. Other forms of notice are not sufficient. Cancellations received within 24 hours of vacation start date will be deemed as trip interruption, cannot be cancelled and are 100% non-refundable. The effective date of the cancellation is the date Pinnacle Travel Partners, LLC receives cancellation notice. A change in sailing date, name changes, the substitution of a participant or a reduction in the number of guests in a stateroom are treated as a cancellation in that all applicable cancellation charges apply. A reduction in occupancy is subject to a single supplement charge. Cancellation charges for bookings within charter and part-charter agreements are as per the charter contract. All other cancellation charges are per-person, based on the cancellation date, as seen in the chart below.
You acknowledge that your cancellation will cause us and the Carrier difficulty in selling a replacement cruise or cruise & land reservation and thus the cancellation fees described below apply regardless of whether your cruise or cruise & land reservation is resold. You agree that any losses sustained by us and/or the Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages.
More than 121 days prior to departure $200 (Europe & Asia)
120-90 days prior to departure $400 (Europe & Asia)
89-60 days prior to departure 35% of cruise and land price
59-32 days prior to departure 50% of cruise and land price
31 days to 25 hours prior to departure 100% of cruise and land price
Inside of 24 hours 100% of cruise and land price
Additional cancellation penalties for special programs may be assessed in addition to the above; please see “Deposit and Final Payment” for more information.
Except as otherwise provided in your Passenger Contract, after travel begins, there is no refund for unused services, or unused portions of cruise, cruise/tour or airfare.
Pricing: All prices are in US dollars. In the event that a cruise fare listed, quoted or advertised through any website, printed collateral, reservations person, travel advisor or any other source is booked, but is incorrect due to an electronic error, typographical error, human error or any other error causing the fare to be listed, quoted or advertised for an amount not intended by Pinnacle Travel Partners, LLC, Pinnacle Travel Partners, LLC reserves the right to correct the erroneous fare by requesting the passenger to pay the correct fare intended, or by canceling the cruise. Airfares, air taxes and air surcharges quoted on your invoice or by a reservation agent are only guaranteed once airfare deposit or full payment is received by Pinnacle Travel Partners, LLC. Pinnacle Travel Partners, LLC reserves the right to increase prices without notice.
Prices Do Not Include: Published prices do not include airfare, vessel fuel surcharges, passport and visa fees, baggage fees, port charges and fees, travel protection, vaccinations, laundry, additional food and beverages, optional excursions, gratuities or other items or services of a personal nature.
Passport and Visas: A valid passport is required for each participant. For travel to Europe, at time of publication US Passport holders do not require a visa to travel. Passports must be valid for at least six (6) months after the scheduled return date to your home country, unless stated otherwise.
Travel Documents: Only after receipt of full payment, final Digital Travel Documents (including airline confirmation information, if applicable) will be sent via email, approximately 3-4 weeks prior to departure. (Delay in final payment will delay delivery of Digital Travel Documents.) Requests for expedited Digital Travel Documents may be possible for an additional charge of $100.00.
Personal Changes: Except as otherwise provided in the Passenger Contract, participant’s deviation from the published itinerary for any reason will not entitle participant to any reduction in charge. Participant will bear a full charge for any unused services.
Medical: Medical doctors are not available on any vessel. If medical services are required, efforts to contact local medical providers will be made. A participant requiring such assistance is solely responsible for all related charges. Pinnacle Travel Partners, LLC will not be responsible or liable for sufficiency of our efforts to reach medical providers, unavailability, delay, quality or other aspect of any such services. Participant is encouraged at time of booking and well before departure, to review participant’s health and medical conditions and insurance and consult participant’s health care and insurance providers regarding needs and scope of coverage for any incident or need that may occur during travel, and to obtain supplemental health and medical insurance for the travel, as needed.
Inoculations and Medical Preparation: Please contact your personal physician or local health department prior to travel for further detailed information and recommended precautionary measures.
Smoking: Smoking is only permitted on the ship’s Sun Deck in the designated smoking area.
Diet: Special dietary requests must be provided to us at time of reservation. An effort will be made to meet the request, but cannot assure the request can be accommodated.
By confirming the reservation with payment, the guest/ travel advisor acknowledges that they are aware of and will comply with these Terms.
Deposit and Final Payment: To confirm a river cruise or river cruise and land reservation, we require a deposit of $400 per person for Europe and Asia. Final payment is due no later than 90 days before the travel start date.
Cancellation Charges: In the unfortunate event a participant must cancel travel, notice must be made to Pinnacle Travel Parters, LLC during standard business hours or via email to [email protected], which must include writing stating clearly and correctly each guest’s name, ship name, start and end date of the cruise and a brief statement of the reason for cancellation. Other forms of notice are not sufficient. Cancellations received within 24 hours of vacation start date will be deemed as trip interruption, cannot be cancelled and are 100% non-refundable. The effective date of the cancellation is the date Pinnacle Travel Partners, LLC receives cancellation notice. A change in sailing date, name changes, the substitution of a participant or a reduction in the number of guests in a stateroom are treated as a cancellation in that all applicable cancellation charges apply. A reduction in occupancy is subject to a single supplement charge. Cancellation charges for bookings within charter and part-charter agreements are as per the charter contract. All other cancellation charges are per-person, based on the cancellation date, as seen in the chart below.
You acknowledge that your cancellation will cause us and the Carrier difficulty in selling a replacement cruise or cruise & land reservation and thus the cancellation fees described below apply regardless of whether your cruise or cruise & land reservation is resold. You agree that any losses sustained by us and/or the Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages.
More than 121 days prior to departure $200 (Europe & Asia)
120-90 days prior to departure $400 (Europe & Asia)
89-60 days prior to departure 35% of cruise and land price
59-32 days prior to departure 50% of cruise and land price
31 days to 25 hours prior to departure 100% of cruise and land price
Inside of 24 hours 100% of cruise and land price
Additional cancellation penalties for special programs may be assessed in addition to the above; please see “Deposit and Final Payment” for more information.
Except as otherwise provided in your Passenger Contract, after travel begins, there is no refund for unused services, or unused portions of cruise, cruise/tour or airfare.
Pricing: All prices are in US dollars. In the event that a cruise fare listed, quoted or advertised through any website, printed collateral, reservations person, travel advisor or any other source is booked, but is incorrect due to an electronic error, typographical error, human error or any other error causing the fare to be listed, quoted or advertised for an amount not intended by Pinnacle Travel Partners, LLC, Pinnacle Travel Partners, LLC reserves the right to correct the erroneous fare by requesting the passenger to pay the correct fare intended, or by canceling the cruise. Airfares, air taxes and air surcharges quoted on your invoice or by a reservation agent are only guaranteed once airfare deposit or full payment is received by Pinnacle Travel Partners, LLC. Pinnacle Travel Partners, LLC reserves the right to increase prices without notice.
Prices Do Not Include: Published prices do not include airfare, vessel fuel surcharges, passport and visa fees, baggage fees, port charges and fees, travel protection, vaccinations, laundry, additional food and beverages, optional excursions, gratuities or other items or services of a personal nature.
Passport and Visas: A valid passport is required for each participant. For travel to Europe, at time of publication US Passport holders do not require a visa to travel. Passports must be valid for at least six (6) months after the scheduled return date to your home country, unless stated otherwise.
Travel Documents: Only after receipt of full payment, final Digital Travel Documents (including airline confirmation information, if applicable) will be sent via email, approximately 3-4 weeks prior to departure. (Delay in final payment will delay delivery of Digital Travel Documents.) Requests for expedited Digital Travel Documents may be possible for an additional charge of $100.00.
Personal Changes: Except as otherwise provided in the Passenger Contract, participant’s deviation from the published itinerary for any reason will not entitle participant to any reduction in charge. Participant will bear a full charge for any unused services.
Medical: Medical doctors are not available on any vessel. If medical services are required, efforts to contact local medical providers will be made. A participant requiring such assistance is solely responsible for all related charges. Pinnacle Travel Partners, LLC will not be responsible or liable for sufficiency of our efforts to reach medical providers, unavailability, delay, quality or other aspect of any such services. Participant is encouraged at time of booking and well before departure, to review participant’s health and medical conditions and insurance and consult participant’s health care and insurance providers regarding needs and scope of coverage for any incident or need that may occur during travel, and to obtain supplemental health and medical insurance for the travel, as needed.
Inoculations and Medical Preparation: Please contact your personal physician or local health department prior to travel for further detailed information and recommended precautionary measures.
Smoking: Smoking is only permitted on the ship’s Sun Deck in the designated smoking area.
Diet: Special dietary requests must be provided to us at time of reservation. An effort will be made to meet the request, but cannot assure the request can be accommodated.
By confirming the reservation with payment, the guest/ travel advisor acknowledges that they are aware of and will comply with these Terms.
